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Support Services
 metroConnections
offers technical and customer support, as well as a range of
supporting services, for you and your team. We’ll work along
side of you to make your complete event a success.
Some additional services include:
• Housing Management
• Registration edits, changes and cancellations
• Name Badges
• On-site registration services
• 24/7 immediate Web reporting
• Post-event reporting
How it Works
For technical support, simply call or email
our team during business hours. If in a pinch, use the hotline.
For
attendee customer support, establish service levels desired,
co-develop script and protocol, and share 1-800 number in
attendee communications
For other service offerings, ask for
specific services and metroConnections team will accommodate!
Service Options
Planner Benefits
Customer Service Support
With Customer Service Support, Planners can… |
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Receive personal assistance with technical
questions |
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Rely on the professional and courteous staff of metroConnections
to provide registration support and answer all attendees
FAQs |
Toll Free Support Line
With the Toll Free Support Line, Planners can… |
| • |
Redirect phone traffic to a toll free number which metroConnections’
staff will answer with your
company or conference name
- “Good morning, this is the [your conference here]
information line, how may I help you? |
Name Badges
With Name Badges, Planners can… |
| • |
Go green and use name badges made from corn, making them
recyclable and earth-friendly. |
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Add bar codes to incorporate scanning technologies |
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Upgrade them to 4-color branded name badges |
On-site Registration and Staffing
With On-site Registration and Staffing, Planners can… |
| • |
Rest assured, knowing the same metroConnections team
member who helped your attendees with their pre-event registration
are on-site to greet them as they sign in |
Attendee Benefits
| With metroConnections’ Support & Services,
Attendees can… |
| • |
Make one phone call to find all answers to
their questions, saving them from the frustration that
comes with using multiple resources and vendors. |
Download a fact sheet about this service (PDF)
Explore the entire Attend-eSource
suite of solutions
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