We are seeking a candidate for a Conference Registration Lead within our Attend-eSource® Support Services team. Our Attend-eSource® support team provides stellar customer service to thousands of attendees over several hundred events annually.

Registration Lead responsibilities include, but are not limited to:

  • Answering multiple phone lines & email accounts
  • Hotel block/housing management
  • Edits/changes, data entry and quality control of online conference registrations
  • Preparing reports for both internal & external use
  • Production & design of conference name badges
  • Preparing on-site materials/registration packet assembly
  • Staff on-site registration as needed
  • Payment processing

Minimum qualifications include:

  • Ability to work independently & provide excellent customer service via email, on the phone and in-person
  • Willingness to take direction from multiple managers or team members, as well as having a good understanding of whom to advise/consult in the event of conflicting direction
  • Ability to multi-task efficiently, learn quickly and provide detailed work
  • A minimum of 1 year of registration, hotel guest service, customer service or other applicable experience
  • Possess common sense, an appreciation for variety in the workplace, ability to think-on-your-feet, good communication skills and cheerful/positive attitude
  • Access to personal, reliable transportation

Preferred qualifications include:

  • Experience working in Certain, Cvent, SignUp4, eTouches or other online registration system
  • Understanding and passion for the Conference & Event Industry

Physical Requirements:

  • Up to 15% overnight travel (site inspections, client visits and on-site program operations)
  • Must be able to work weekends and nights during travel periods of program operation or client meetings
  • Ability to lift up to 40 pounds
  • Job requires employee to sit for extended periods of time without being able to leave the work area
  • Repetitive motion, substantial movements (motions) of the wrists, hands, and/ or fingers; typing or otherwise working primarily with fingers
  • Must be able to comprehend instructions, interpret documents, and apply abstract principles to a wide range of complex tasks
  • Ability to understand the meanings of words and effectively respond, analyze information and write reports, and comprehend complex issues and communicate effectively to diverse groups
  • Job requires employee to preform basic arithmetic accurately and compute rates and percentages
  • Must be able to communicate effectively and professionally (verbally and in writing) as appropriate for the needs of the audience

Registration Lead is a full-time hourly, benefit-eligible position. Please send your resume, cover letter and compensation requirement to jobs@metroconnections.com.  No phone calls please.