Service with a Smile: Going the Extra Mile
Our brand promise is exceptional service
metroConnections’ strongest competitive advantage and unique value in the marketplace is our prominent level of personalized service and commitment to each of our clients. We always strive to ensure a trouble-free program that shines the very best light on our clients.
Throughout the past 35 years, we have grown with our clients and built strong, trusted relationships by listening, adapting and deeply understanding our clients’ entire brands – from mission and values, to logistical execution. And because we have such a deep bench of experience in several service areas – including registration, website management, meeting management, production, events and transportation – we’re able to efficiently meet clients’ needs from beginning to end, while weathering any potential storms along the way.
Imagine a venue cancellation a mere ten days before 100 global leaders fly out to Miami, FL for a Global Leadership Meeting. This happened to longtime client, Pentair, when the original hotel was more than three weeks behind schedule on construction, leading the hotel to break the contract alarmingly last minute. We didn’t miss a beat. Thanks to metroConnections’ integrated approach, we deployed all of our service areas to flawlessly re-plan every aspect of the meeting, from finding a new hotel a reasonable distance from the Miami airport, to shifting production to fit the new venue, to scheduling new offsite activities that were closer to the new venue.
metro made it happen with relative ease because we take the time to truly understand our clients’ desires and expectations. Because we offer all service areas in-house and can execute a program from A to Z, it also meant Pentair wasn’t having to make several calls to various vendors – it was one call to metro and we ran with it, employing all hands on deck to pull off a stellar program in a very short amount of time. Not to mention, at no extra cost to Pentair.
This was just one example of many as to how genuinely we care about our clients. We’re proud of our ability and privilege to become a true extension of our clients’ teams and always strive to exceed their expectations, no matter what challenges we’re faced with.
“In my 30 years at metro, I don’t think I’ve seen a more impressive display of teamwork, positivity and customer service dedication under such challenging circumstances. Faced with the countless tasks of re-planning this entire meeting at an alternate venue in under two weeks, the metro team stepped it up with can-do attitudes and determination throughout. Limiting the impact and keeping the meeting seamless for our customer contacts and attendees was a shared focus, resulting in a flawless program with an extremely happy client.” – Mike Graves, Chief Operations Officer
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